Who we are

Effective date: October 22, 2026

Nortix USA LLC (“Nortix USA,” “we,” “us,” or “our”) provides garage floor coatings, decorative concrete coatings, garage wall painting, garage lighting, and related services in the greater Orlando, Florida area. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to our website at nortixusa.com, our online ads and lead forms (including forms on Facebook and Instagram), phone calls, text messages, emails, and in-person consultations.

By using our website or giving us your information, you agree to this Privacy Policy. If you do not agree, please do not use our website or submit your information.

1. Information We Collect

Information you give us. When you request an estimate, fill out a form, call us, text us, or meet with us for a consultation, we may collect:

your name, phone number (including mobile number), email address, and the address where the work will be done;
details about your project, such as garage size, measurements, condition of the floor, color and finish choices, photos you send us, and your preferred schedule;
the contents of messages, emails, and notes from conversations with you;
your communication preferences, including whether you agreed to receive marketing texts or emails, and the date, time, and method of that agreement; and
billing information needed to take deposits and payments. Card and bank payments are processed by our payment processor, and we do not store full card numbers on our systems.

Information from advertising platforms. If you fill out a lead form inside a Facebook or Instagram ad, Meta Platforms, Inc. sends us the information you entered in that form, such as your name, phone number, email address, and answers to any questions in the form.

Information collected automatically. When you visit our website, we and our technology partners may automatically collect your IP address, browser and device type, pages viewed, links clicked, the website that referred you, approximate location derived from your IP address, and similar usage information. We collect this through cookies, pixels, and similar technologies described in Section 5.

Calls. We may record or monitor phone calls for quality and training purposes. We will tell you at the start of any call that is being recorded, and we will not record without your consent as required by Florida law.

2. How We Use Your Information

We use your information to:

respond to your requests, prepare estimates, and schedule consultations;
perform, inspect, and warranty our work, and communicate with you about your project, appointments, and payments;
send you marketing messages about our services, offers, and promotions, only as permitted by your choices and by law (see Sections 3 and 4);
show you relevant ads and measure how well our ads work;
operate, secure, and improve our website and services;
keep records of your consent and opt-out choices; and
comply with legal obligations, resolve disputes, and enforce our agreements.

3. Text Messages (SMS)

If you agree to receive text messages from us, we may send you texts at the mobile number you provide. There are two kinds:

Service texts, such as estimate follow-ups, appointment confirmations and reminders, scheduling updates, and project and payment notices; and
Marketing texts, such as special offers, seasonal promotions, and service announcements. We send marketing texts only to people who have given us prior express written consent, for example by checking a consent box on our form.

Consent to receive marketing texts is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text, or by telling us in any other reasonable way, such as by calling us, emailing us, or telling a member of our team. Reply HELP for help. Full details are in our SMS Terms at [nortixusa.com/sms-terms].

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the aggregators and providers of our text message services, which we use only to deliver our messages. The categories of sharing described in Section 6 exclude text messaging originator opt-in data and consent.

4. Email

We may email you about your estimate, appointment, and project. With your permission, or as otherwise permitted by law, we may also send you marketing emails. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests promptly. Unsubscribing from marketing emails does not stop emails about work you have scheduled with us.

5. Cookies, Pixels, and Advertising Tools

Our website uses cookies and similar technologies, including:

Meta Pixel (Meta Platforms, Inc.), to measure how our Facebook and Instagram ads perform and to show our ads to people who have visited our website;
Google Analytics (Google LLC), to understand how visitors use our website; and
Google Ads tags (Google LLC), to measure ad results and show our ads on Google services.

When you first visit our website, we ask for your consent before these advertising and analytics technologies are activated. You can change your choice at any time through the cookie settings link on our website. You can also control ads through these tools:

Meta ad preferences: facebook.com/adpreferences
Google ad settings: adssettings.google.com
Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
Digital Advertising Alliance: youradchoices.com

Most browsers also let you block or delete cookies. Our website does not currently respond to browser “Do Not Track” signals, but you can decline tracking through our cookie banner.

6. How We Share Information

We do not sell your personal information for money. We share personal information only as follows:

Service providers that help us run our business, such as website hosting, website and form tools, texting and phone services, customer management software, email services, accounting software, and payment processors. They may use your information only to provide services to us.
Licensed subcontractors and installers who perform part of your project (for example, a licensed electrician for lighting installation), only as needed to complete your work.
Advertising and analytics partners (Meta and Google), through the cookies and pixels described in Section 5, if you consent to them.
Legal and safety reasons, when required by law, subpoena, or court order, or to protect our rights, property, or safety, or that of others.
Business transfers, if Nortix USA is involved in a merger, sale, or transfer of assets, in which case your information may be transferred as part of that transaction subject to this Privacy Policy.

All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except the aggregators and providers of our text message services.

7. How Long We Keep Information

We keep personal information for as long as needed for the purposes described in this policy, including providing estimates, performing and warrantying our work, and meeting tax, accounting, and legal requirements. We keep records of your consent and opt-out choices for at least five years after your last interaction with us, so that we can prove we honored your choices.

8. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by Florida law (Fla. Stat. §501.171) and other applicable law.

9. Your Choices and Requests

Marketing texts: reply STOP, or tell us in any reasonable way.
Marketing emails: click unsubscribe in any marketing email.
Cookies and ad tracking: use the cookie settings link on our website and the tools in Section 5.
Access, correction, or deletion: you may ask us what personal information we have about you, ask us to correct it, or ask us to delete it, by contacting us using the information in Section 13. We will respond within a reasonable time. We may keep certain information when the law requires it or when it is needed for warranty, tax, or legal purposes, and we will keep a record of your opt-out so we do not contact you again.

10. Children

Our website and services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it. You must be 18 or older to sign up for our text messages.

11. Links to Other Websites

Our website may link to other websites, such as social media pages or product manufacturers. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. If we make material changes to how we use or share personal information, we will provide notice on our website before the change takes effect.

13. Contact Us

Nortix USA LLC

Email: nortixusa@gmail.com

Phone: 305.587.3546

SMS Terms

Publish everything below this line at nortixusa.com/sms-terms.

Nortix USA Text Messaging Terms